Grab was founded in 2012 by Anthony Tan and Tan Hooi Ling; it is headquartered in Queenstown, Singapore. Its registered office is in Ermita, Metro Manila, Philippines. Grab is currently active in over 240 countries in 9 countries.
Grab offers its delivery services through GrabExpress NinjaVan Delivery, GrabExpress Pabili, and affordable Same Day Delivery for Metro Manila and Cebu. A community-driven initiative called GrabBayanihan Car is there to deliver essentials.
Grab has a fantastic GrabFood food delivery service. There are also several options to go with when you have to choose from Grab Transport. GrabPay and GrabRewards are the most delightful ways to earn and spend on anything economically and comfortably.
Grab Services
Grab is a big brand that has offered various services to its customers. It has proficient staff to make the appropriate arrangements and maintain the quality of services. Following are the best of its services to look forward to:
- Transport and GrabCar.
- GrabFood.
- GrabPay – GrabPay is an astounding option for making payments conveniently at Grab and earning credits.
- Grab Express – Book deliveries and get insured delivery to Metro Manila and Cebu City. It comes with special options like GrabExpress Lite and GrabAssistant.
- Grab Gift – Gift your loved ones the ultimate present. Grab Gift Cards are an amazing option as a greeting card suitable for every occasion and with food and ride vouchers to be redeemed on Grab by the person gifted.
Grab Customer Service
The unbeatable Grab Customer Service comes with efficiency and the zeal to satisfy the customers. Grab has several options to resolve your queries:
- Contact Number – Call 0926 374 1562 for any assistance. Also, a contact number will be given to your assigned driver or delivery person.
- Grab Help Centre – It has all the questions answered, resolve your queries directly by reading through FAQs.
Payment Methods at Grab
Payment has been a significant part of Grab services and it is embellished by GrabPay. To make payments at Grab it’s quite easier to use your credit card or debit card or GrabPay while you’re making a booking for GrabCar, Transport or Grab Food beforehand.
Also, payment in cash could be made to the driver, to the delivery guy when the parcel is delivered to the address with the delivery fare claim, and to the GrabFood delivery man.
BillPay is another amazing option in GrabPay to make payments for several bills and daily services. Using GrabPay, Pay Later options come in with which one can choose to pay later for the ride.
Cancellation and Refund Policy
The cancellation is free of cost at Grab! There are no cancellation charges if:
- You cancel within 5 minutes of the driver assigned.
- The driver doesn’t arrive at the pick-up point.
- The driver takes 15 minutes longer.
- Driver arrives before.
Grab will refund any unnecessary charges. It will be transferred to your Grab Credit or the original payment method.